Refund policy

30-Day Easy Returns

At Snoozur, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy return process.

Return Policy Overview

  • Return Window: You have 30 days from the day you receive your order to return items.
  • Condition: We accept returns for only new products
    • Items must be unused, in their original condition, and returned with the original packaging.
  • Easy Returns: Returning items to us is easy and our client support team will assist you.
  • Any Condition: We accept returns for defective and non-defective products.
  • Exchanges Accepted: We accept exchanges for all products.
  • By Mail Returns: We accept returns by mail

Return Costs Explained

  • Return Currency: United States Dollars (USD)
    As a USA company, all returns are processed in United States Dollars. 

  • Return Label: Customer's responsibility
    Customers are responsible for arranging and covering the cost of return shipping. 

  • Restocking Fee: No cost
    There are no additional fees for processing returns. Once your item is received and inspected, your refund will be issued in full.

Refund Processing Time

  • 10 Day Refund Processing Time: It takes 10 days for a customer to receive a refund.

How to Return an Item

  1. Contact Us: Email our team at info@snoozur.com with your order number and reason for the return.
  2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
  3. Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.

Refund Process

  • Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
  • Refund: After inspection, your refund will be processed. It usually takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.

Non-Returnable Items For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

Restocking Fees: $0

For More Information:

Questions?

Visit our FAQs page or contact our customer service below.

Contact Us

Store Name: Snoozur
Address: 13 Wendell Street, Plainview, New York 11803

Email: info@snoozur.com
Contact Form: Click here
Phone: +13322309533

Customer Service Hours: Monday to Friday (9 AM - 5 PM EST)

Response Time: Our customer service will respond within 24 hours on business days.